Frequently Asked Questions
A personal concierge is someone who can manage your ‘to do’ list so that you have more time to spend on the important things. From errand running and grocery shopping, to planning a holiday or waiting for delivery orders, a personal concierge is someone you can call or email and have all those tasks completed by someone personally, professionally and confidentially. Just picture us as your very own 5 star personal concierge…and even more!
Anyone who needs more time! These services are available for individuals or businesses who need the support to manage their busy lifestyles and work days. Our clients range from executive couples and business owners to single moms and busy families. We have clients who use us multiple times a week, and clients who only use us once a month.
The great thing about a personal concierge service is that you can get celebrity level service when, and only when, you need us, and in a way that is affordable. The vast majority of our clients would certainly not classify themselves as rich. They have a wide range of incomes and use us to varying degrees. The one thing they all have in common is that they are busy and know that the investment in our services improves their lives immensely.
We are happy to meet with you or hop on a call to establish exactly how you might use our services. You are then able to call, email, text, or book online with your service requests at any time. There is no membership required and you may use us as much or as little as you like. Our service is designed to be flexible to your needs.
If this is true then congratulations, you obviously have a great work life balance and can find time for all the important things in your life. However, if you have a to do list in your head or on paper, then I would anticipate that there is something, if not many things that we can help you with. It certainly doesn’t hurt to ask! Do you have things that are weighing you down, that you just never get to? A lot of the things we help with are those things that are not urgent, so they aren’t at the top of your list. However, when you get those things done – maybe it’s pictures you’ve been meaning to have framed, a door handle you’ve been meaning to get fixed, or some shoes you have been meaning to have repaired – it is amazing how much more calm and in control you feel. It’s very common for our clients to start using us for just one or two things initially. However, once they get into the swing of it they realize there are so many ways they can use us.
Unless it is illegal or unethical, there isn’t all that much that we can’t help you with or find someone who can. A lot of our clients worry that the tasks they hand to us are too mundane or insignificant. However, nothing is insignificant! We are all about taking on those tasks, no matter what they are, to help you find more time.
At ICC we love the last minute calls, knowing that we are helping you when you really need it. It is rare that we are unable to take on a task however, if we simply cannot do it we will do our best to find someone who can or try to work out another arrangement with you. Never hesitate to call as we pride ourselves on doing our utmost to help you.
In most cases we will be able to help you however would need as much notice as possible to ensure availability. We also need to charge a surcharge for most out of hours work and will advise you if this is the case.
We recommend you give us a call and setup an account profile. This way we can discuss your requirements and how our services can meet your needs. Setting up an account only takes a minute or two. All of your information remains confidential.
For groceries, or any purchases we make on your behalf, we simply ask that you setup a card on file that can later be charged for any expenses covered by ICC.